Frequently Asked Questions

Orders & Payments

How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout.

What payment methods do you accept?

We accept multiple cards and secure payments through trusted third‑party providers.

Is my payment information safe?

Yes. Payments are processed securely, and we do not store full card details.

Shipping

How long does delivery take?

Domestic orders (Nigeria) take 2–5 business days. International orders take 7–15 business days.

Do you ship internationally?

Yes, we ship worldwide using third‑party carriers like DHL, FedEx, and UPS.

Can I track my order?

Yes. You’ll receive a tracking number via email once your order ships.

Returns & Refunds

What is your return policy?

Items can be returned within 14 days if unused and in original packaging.

How do I request a refund?

Are shipping fees refundable?

Shipping fees are non‑refundable unless the return is due to our error.

Privacy & Security

Do you use cookies?

Yes, to improve your shopping experience. See our Cookies Policy.

How is my personal data protected?

We use SSL encryption, secure servers, and comply with global privacy laws.

Can I delete my account?

Yes. Contact privacy@tehillah.store to request account deletion.

Customer Support

How can I reach customer support?

Email support@tehillah.store, call during business hours, or use live chat on our website.

How quickly will I get a response?

Emails within 24–48 hours, live chat instantly during business hours, and social media within 48 hours.

General

Who owns Tehillah Store?

Tehillah Store is operated under Tehillah C Empire, based in Lagos, Nigeria.

Do you update your policies?

Yes. We update policies regularly to reflect changes in law, technology, or business practices.

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